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For Shore Builders Group, the Client is Paramount

Apr 12, 2019
Courtesy of: Shore Builders Group

Custom customer service is the bottom line for Shore Builders Group, headquartered in Brant Beach. Chris Heins, who runs the business along with Tracy Raub – the former in the field, the latter in the office – emphasizes the company is constructed around the specific needs and wants of each individual client.

“We answer the phone always,” said Heins, 48, “and I’m at every job, every day,” to ensure that projects are running smoothly. With Shore Builders, he added, “you’re going to get a higher level of attention.”

The company offers new home building, as well as house raising, renovations, additions, roofing and siding, custom decks, pools, landscaping, flood prevention and more. As the website, buildlbi.com, notes, “You name it, we probably can take care of it for you!”

Raub was born and raised on the mainland, while Heins summered in Surf City and then moved to Long Beach Island full time in 10th grade. Both are graduates of Southern Regional High School.

The owner of Shore Builders Group is off-scene, so Heins and Raub fully have the reins of the company, and they work hard to guarantee utmost satisfaction for their clients. As Heins remarked, “You have to work hard to succeed in this business.”

Shore Builders are there every step of the way with customers seeking their brand-new dream home, or an extensive update, or just, perhaps, to add on an outdoor shower, or to redo a residence’s exterior with cedar shake siding. “No project is too big or too small,” the website states. “We work with you and within your budget to not only bring to life your designs, but to also help you create lasting memories on the New Jersey shore.”

Heins even noted that anyone – past clients or not – whose Certainteed Cedar Impressions (cedar-style vinyl) siding is fading faster than expected can contact him and he will reach out to the manufacturer on their behalf to ensure this issue is addressed and fixed.

For home elevation – which, of course, became a common sight on LBI following Superstorm Sandy – Shore Builders offers a package that includes “architectural/engineering, electrical, plumbing, the house-raising, excavation, masonry and construction,” says the website. “We also obtain permits, and assist filing ICC (Increased Cost of Compliance) claims and applying for grants. We can handle as much or as little as you prefer.”

Because of Heins and Raub’s longtime ties to the Island, they felt even more of an inherent investment in the many homes they were raising and renovating after Sandy, and continue that commitment to help homeowners recover and rebuild.

Whatever the project, Shore Builders Group wants its customers to feel confident their project matters, and  they should feel free to ask as many questions as they need to along the way.

“My husband and I highly recommend Shore Builders,” said Andrea Jones, who owns a home in Haven Beach with her husband, Joe. “From the moment we met Chris and Tracy we felt as though we were meeting new, trustworthy friends. They were quick to respond to our needs and fair when it came to pricing. It’s nice knowing you can rely on workers to follow through with the job when you are away.”

Ann and Joe Caminiti, for whom Shore Builders performed a second-floor renovation, stated, “The quality of the work inside and out is great. Additionally, our family and friends have all commented on how cool the second floor is – we love it and so do they!

“For any of your prospective customers we would add that you were a pleasure to work with, (and) we appreciated your openness and flexibility in helping us achieve our vision on time and within budget. In any renovation project there are always unforeseen challenges and your willingness to help us find solutions and keep us on time were great,” the Caminitis added.”

“Finally, I would add that over the 24 years we have had our home on LBI, we have had a number of contractors work on our home, but Shore Builders are the only one we feel really appreciated us as customers.”

For Shore Builders Group, the customer is truly what matters.

For more information, call 609-494-5500 or visit buildlbi.com.

— Juliet Kaszas-Hoch

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