Corporate Kindness

Nov 06, 2019

To the Editor:

I am writing this to say thank you – though that hardly seems adequate.

Last month I lost my beloved, little 14-year-old dog, Sunshine. She was well named, as she was mostly just happiness and love. I left the vet bereft – first, at the loss of the best companion you could possibly hope for; and second, due to some recent experiences, with a lingering loss of trust in the goodness of people and life in general.

A few days later I called the online pet food company to cancel her deliveries of food, etc. I spoke to a gentleman who could not have been kinder. We spoke for a while about our mutual sorrow at the loss of our pets. He then gave me a refund on my final order and said something about grief counseling.

A couple of days after that I received a delivery from a local florist of an absolutely beautiful floral arrangement. Enclosed was a lovely sympathy card signed “Love Marshall at Chewy.com.” I could not believe it; no one could believe it. The company and its representative will never know what those flowers meant to me. Maybe people and life aren’t so bad after all.

At 76 years of age, I am pretty sure Sunshine will be my last dog. But, though I may never have a reason to order pet food in the future, I will never forget those flowers and the company representative’s kindness to me.

Lately it seems that we are being asked over and over to choose between greed, self-interest and hate on the one hand and generosity, compassion and love on the other. And this is being asked of us all – from big corporations to little individuals. This time a big company made the right choice. Corporate profit is fine, but human kindness pays in the end.

Marilyn Motigel

Harvey Cedars

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